PROCESS
For Families Who Want Exceptional Craftsmanship Without The Chaos…
STEP 1
Discover What's Possible With Your Home
This is where we take the time to truly understand your ideas, lifestyle, and home’s possibilities - and to help you explore opportunities you might not have even considered.
During this stage:
- Share your ideas and aspirations for your home
- Explore design possibilities and structural opportunities
- Understand what's involved and what to expect
- Get preliminary advice about budget and timeline]
- Have all your questions answered by people who care
Outcome: You'll leave with clarity about what's possible, confidence about next steps, and excitement about your home's potential – whether you choose to work with us or not.
"From the first consultation at our home I knew they were the team for us. Lumiere provided us with solutions and options that elevated our renos to the next level." - Deanna Whiteford
STEP 2
Assessment, Design, and Documentation
(Transform Ideas Into A Plan)
This is where our attention to detail really shines. We thoroughly assess your home's structure, create detailed designs and document every aspect of your project. Our goal? To identify and solve potential issues before they become expensive problems.
During this stage, we complete a:
- Structural evaluation of your home
- Detailed cost analysis and scheduling
- Selection of materials and finishes
- Engineering and compliance documentation
- Clear timeline and staging plan for minimal disruption
What’s more, as we develop your plan, we also guide you through key design decisions - helping you select materials, finishes, and layouts that reflect your taste while working beautifully for family life. Whether you have a clear vision or feel unsure where to start, we bring creative clarity and honest advice to every choice.
At This Stage, You’ll Also Get a Fixed Price Contract
Once every design detail is confirmed, we provide a comprehensive fixed-price contract - including full scope of works, inclusions, budget, and timeline.
No guesswork. No surprises. Just complete clarity on what's being delivered, when, and at what cost - so you can move forward with total confidence.
Outcome: You’ll walk away with a fully documented, fixed-price renovation plan that’s ready for approvals and construction - and a clear understanding of what happens next.
STEP 3
Watch Your Vision Come To Life
Experience Our White-Glove Construction Process
This is where our European craftsmanship and project management excellence come together. With meticulous site protection, daily updates, and constant quality checks, we ensure your project progresses smoothly while keeping your family comfortable.
During this stage:
- Advanced dust control systems installed to keep your home clean and air quality healthy.
- Protected walkways and living zones established to safeguard the areas you’re still using.
- Daily progress updates via WhatsApp so you’re never left wondering what’s happening next.
- Regular quality checks by both Chantelle and Michal to ensure every detail meets our high standards.
- European-trained team working to exact specifications for flawless craftsmanship.
- Proactive problem-solving to address any issues before they can cause delays.
- Continuous site cleaning and organisation for a safe, orderly workspace.
Plus, full access to our 24/7 online project portal:
Your personal platform gives you a, secure place to stay connected and make selections from anywhere, any time. Inside the portal you can view:
- All communications with the head builder and project manager.
- Your colour selections and inclusions.
- Contract variations or change orders.
- Approvals and key documents.
- Real-time progress updates and photographs.
- Budget tracking and management tools.
"I had two small children and was pregnant at the time and Michal always left the site as safe and clean as possible and gave us instructions when something was different or if there was a hazard we needed to be mindful of." - Renee
STEP 4
Completion, handover, and ongoing care
Love Your Home For Life
The final stage is about more than just completing your project – it's about ensuring you're delighted with every detail and confident in your home's lasting quality. Our relationship doesn't end at handover; we're here to support you for life.
During this stage, you’ll receive:
- Comprehensive quality assurance checks
- Final intensive construction clean prior to hand overtime
- A detailed walkthrough of your transformed spaces
- Home operation manual and maintenance guidance
- Documentation of all structural certification work and building certificates
- Activation of lifetime structural warranty
- Setup of ongoing support systems
Outcome: You'll start enjoying your beautifully transformed home, secure in the knowledge that every detail has been perfectly executed and backed by our lifetime guarantee.
"The quality of the work is exceptional, and the space has been transformed exactly as I hoped… The team was professional, kept me updated, and made sure everything was perfect." - Erik Mai
STEP 5
A Lifetime of Support for You and Your Home
(Our enduring commitment to keep your renovated home performing beautifully for years to come)
We believe in building relationships that last as long as our workmanship. Our comprehensive aftercare program ensures your home stays perfect while giving you peace of mind for life.
During this stage:
- Structured 13-week maintenance program
- Regular inspections at 3, 6 and 12 months
- Induction to our maintenance program exclusive to Lumiere Homes
- Professional advice about caring for your new spaces
- Proactive check-ins during the settling period
- Quick response to any questions or concerns
- Documentation updates if needed for future projects
- Ongoing access to our expertise
Outcome: You'll enjoy complete peace of mind, knowing you have lifetime support from builders who truly care about your home – and the confidence that comes from a structural warranty that never expires.
"I can highly recommend Lumiere and wouldn't go anywhere else. I'm looking forward to working with Lumiere again on our next project." - Deanna Whiteford
STEP 1
Discover What's Possible With Your Home
(Jo time to truly understand your ideas, lifestyle, and home’s possibilities - and to help you explore opportunities you might not have even considered.
During this stage:
- Share your ideas and aspirations for your home
- Explore design possibilities and structural opportunities
- Understand what's involved and what to expect
- Get preliminary advice about budget and timeline
- Have all your questions answered by people who car
Outcome: You'll leave with clarity about what's possible, confidence about next steps, and excitement about your home's potential – whether you choose to work with us or not.
"From the first consultation at our home I knew they were the team for us. Lumiere provided us with solutions and options that elevated our renos to the next level." - Deanna Whiteford
STEP 2
Assessment, Design, and Documentation
(Transform Ideas Into A Plan)
This is where our attention to detail really shines. We thoroughly assess your home's structure, create detailed designs and document every aspect of your project. Our goal? To identify and solve potential issues before they become expensive problems.
During this stage, we complete a:
- Structural evaluation of your home
- Detailed cost analysis and scheduling
- Selection of materials and finishes
- Engineering and compliance documentation
- Clear timeline and staging plan for minimal disruption
What’s more, as we develop your plan, we also guide you through key design decisions - helping you select materials, finishes, and layouts that reflect your taste while working beautifully for family life. Whether you have a clear vision or feel unsure where to start, we bring creative clarity and honest advice to every choice.
At This Stage, You’ll Also Get a Fixed Price Contract
Once every design detail is confirmed, we provide a comprehensive fixed-price contract - including full scope of works, inclusions, budget, and timeline.
No guesswork. No surprises. Just complete clarity on what's being delivered, when, and at what cost - so you can move forward with total confidence.
Outcome: You’ll walk away with a fully documented, fixed-price renovation plan that’s ready for approvals and construction - and a clear understanding of what happens next.
STEP 3
Watch Your Vision Come To Life
Experience Our White-Glove Construction Process
This is where our European craftsmanship and project management excellence come together. With meticulous site protection, daily updates, and constant quality checks, we ensure your project progresses smoothly while keeping your family comfortable.
During this stage:
- Advanced dust control systems installed to keep your home clean and air quality healthy.
- Protected walkways and living zones established to safeguard the areas you’re still using.
- Daily progress updates via WhatsApp so you’re never left wondering what’s happening next.
- Regular quality checks by both Chantelle and Michal to ensure every detail meets our high standards.
- European-trained team working to exact specifications for flawless craftsmanship.
- Proactive problem-solving to address any issues before they can cause delays.
- Continuous site cleaning and organisation for a safe, orderly workspace.
Plus, full access to our 24/7 online project portal:
Your personal platform gives you a, secure place to stay connected and make selections from anywhere, any time. Inside the portal you can view:
- All communications with the head builder and project manager.
- Your colour selections and inclusions.
- Contract variations or change orders.
- Approvals and key documents.
- Real-time progress updates and photographs.
- Budget tracking and management tools.
"I had two small children and was pregnant at the time and Michal always left the site as safe and clean as possible and gave us instructions when something was different or if there was a hazard we needed to be mindful of." - Renee
STEP 4
Completion, Handover, and Ongoing Care
Love Your Home For Life
The final stage is about more than just completing your project – it's about ensuring you're delighted with every detail and confident in your home's lasting quality. Our relationship doesn't end at handover; we're here to support you for life.
During this stage, you’ll receive:
- Comprehensive quality assurance checks
- Final intensive construction clean prior to hand overtime
- A detailed walkthrough of your transformed spaces
- Home operation manual and maintenance guidance
- Documentation of all structural certification work and building certificates
- Activation of lifetime structural warranty
- Setup of ongoing support systems
Outcome: You'll start enjoying your beautifully transformed home, secure in the knowledge that every detail has been perfectly executed and backed by our lifetime guarantee.
"The quality of the work is exceptional, and the space has been transformed exactly as I hoped… The team was professional, kept me updated, and made sure everything was perfect." - Erik Mai
STEP 5
A Lifetime of Support for You and Your Home
(Our enduring commitment to keep your renovated home performing beautifully for years to come)
We believe in building relationships that last as long as our workmanship. Our comprehensive aftercare program ensures your home stays perfect while giving you peace of mind for life.
During this stage:
- Structured 13-week maintenance program
- Regular inspections at 3, 6 and 12 months
- Induction to our maintenance program exclusive to Lumiere Homes
- Professional advice about caring for your new spaces
- Proactive check-ins during the settling period
- Quick response to any questions or concerns
- Documentation updates if needed for future projects
- Ongoing access to our expertise
Outcome: You'll enjoy complete peace of mind, knowing you have lifetime support from builders who truly care about your home – and the confidence that comes from a structural warranty that never expires.
"I can highly recommend Lumiere and wouldn't go anywhere else. I'm looking forward to working with Lumiere again on our next project." - Deanna Whiteford
Ready To Experience A Different Kind Of Building Process?
If you're looking for builders who think deeply about your project before starting, communicate clearly throughout, and stand behind their work for life – then let's discuss how our proven process could work for your home.
We'll show you exactly how we can transform your home into the beautiful, functional space you've been dreaming of, while keeping your family comfortable throughout the journey.
No pressure. No obligations. Just a friendly discussion about creating your perfect home.